We Build, Run, And Manage The Team Behind Your MSP or MSSP.
Two things, built to compound. The Team: our people running any function on your org chart, sourced, embedded, and managed on our side. The Command Center: an all-in-one platform with every KPI from the stack you already run, plus an AI agent under every function handling the admin. Our people carry the function, the agents carry the admin underneath it, so the same output stops needing as many seats. You stay the owner. We become the engine. Built and run by an operator who runs his own MSP and MSSP.
MSPs & MSSPs We've
Worked With.
The shops that trusted us with their people, their pipeline, and the parts of the business that needed a fix.
One Engine.
Two Halves.
Most owners do not need another vendor, another course, or another consultant with a framework. They need seats filled, functions owned, people actually managed, and one place to see whether any of it is working. That is the whole offer, and it is two things built to compound.
Sourced, embedded, and managed on our side, never on your payroll unless you want them there. Four ways to come in, applied to any department on your org chart.
An all-in-one platform that pulls every KPI from the stack you already run, with an AI agent under every function doing the admin that seat would otherwise spend its day on. Every KPI in one place, and the work behind it handled without being chased.
Run them together and it compounds. Our people carry the function. The agents carry the admin underneath it. The same output stops needing as many seats to produce.
You stay the owner. We become the engine.
Four Ways We
Come In.
The difference between the four is simple: how much you keep, and how much we take. Pick per function, not per company. Most owners start with one and expand as they see it work.
Any Model.
Any Department.
We are not fifty disconnected services. We are four delivery models applied across the whole org chart, with one platform over the top. You choose the department, then you choose how much of it you want to hand over.
All Your KPIs In One Place.
The Admin, Handled.
Stop digging for your KPIs, and stop paying people to do the admin that produces them. An all-in-one platform over the stack you already run, with an AI agent under every function handling the repeating work, so the people in that seat can do the part that actually needs a person.
One Platform.
Every KPI.
MRR, seats under contract, cash collected, net profit, runway.
Open tickets, SLA breaches, response and resolution times.
Agreement margin by client. Which contracts actually lose money.
Technician utilisation, billable against non-billable hours.
Quotes out, close rates, MRR added, renewals coming due.
Framework status, open findings, evidence currency.
AR aging, vendor payables, licence spend vs. billed.
Every account red, yellow, or green, and why.
An Agent Under
Every Function.
The people do the job. The agents do the admin underneath it. The same function, carried by fewer seats.
It reads your systems. It never replaces them.
Your PSA, RMM, accounting, and CRM stay exactly as they are. No migration, no rip and replace, no retraining your techs.
One Call.
Then We Build.
It starts with a short call. Tell us the department and the problem. We tell you which of the four models fits, whether the Command Center belongs on top, what it takes to run, and what it costs. No pressure, no pitch theater.
Built by an operator who
runs his own MSP & MSSP.
Escencion is led by Adam Totounji, who operates Cynexlink, the MSP and MSSP his family founded, alongside Margret De Bruyn, COO, who scaled and operated a $100M company and built a wellness clinic and med spa portfolio from the ground up.
Adam built these systems inside his own shop first. The recruiting pipeline, the operating playbooks, the client-experience standards, and the platform and agents that became the Command Center. Everything Escencion runs for clients is what he actually runs at Cynexlink, not theory from people who have never carried a service desk.
Then he opened it up. Today Escencion does that work for other owners: we build, manage, and lead the people behind your shop, run whole functions ourselves, and put one Command Center over all of it, so you can stop being the bottleneck in your own business.
ATPhoto
MDPhoto
For Established MSP & MSSP
Owners.
We work best with owners who have a real business and a defined niche. These are the verticals we know best, where hiring, managed functions, and leadership move the needle fastest.
Real MSP & MSSP Owners.
Real Words.
What MSP and MSSP owners say about working with us.
Common Questions.
Two things, built to compound. The Team: our people running any function on your org chart, sourced, embedded, and managed on our side. The Command Center: an all-in-one platform with every KPI from the stack you already run, plus an AI agent under every function handling the admin. Our people carry the function, the agents carry the admin underneath it, so the same output stops needing as many seats. You stay the owner. We become the engine.
The four ways we bring people in. Staff augmentation: we add and manage people in your existing seats. Managed services: we take a whole function end to end. Management & leadership: we lead the team you already have. Recruiting: we place talent onto your payroll and step back. You pick per function, not per company, and they stack.
An all-in-one platform that reads your real stack and shows every KPI live: money, service desk, profitability, capacity, pipeline, compliance, receivables, and every account red, yellow, or green. Underneath it sits an AI agent under every function doing the repeating admin. It goes live in about four weeks and takes roughly two hours of your time to stand up.
No. The Command Center reads your systems, it never replaces them. ConnectWise, HaloPSA, Autotask, Syncro, Datto, NinjaOne, N-able, Huntress, SentinelOne, Vanta, QuickBooks, Pax8, HubSpot and more stay exactly where they are. No migration, no rip and replace, no retraining your techs.
The admin underneath each seat. Sales agents work stalled quotes and keep the CRM honest. Account management agents send updates and flag churn risk. Finance agents reconcile time and chase what is owed. Operations and service desk agents triage tickets and flag SLA risk before it breaches. Compliance agents keep evidence current. Whether the person in that seat is yours or ours.
The whole org chart: sales, marketing, operations, technical, finance, account management, and admin. On the technical side there is no seat we cannot fill, from help desk through L1 to L3 in help desk, cloud, AI, networking, cybersecurity, infrastructure, virtualization, and backup and recovery, domestically and globally.
A real operator. Adam Totounji runs Cynexlink, the MSP and MSSP his family founded, and built the recruiting pipeline, the playbooks, and the Command Center in that shop first. Margret De Bruyn, COO, brings a $100M-company operating background. This is not theory from people who have never carried a service desk.
Two ways in. If you need the people, explore the team services and we will scope the right model. If you want the platform, book a live Command Center demo. Not sure which? Start with either and we will point you to the right one.
Let's build
your engine.
Two ways in. Explore the team services if you need seats filled, functions owned, or people led. Book a Command Center demo if you want all your KPIs in one platform and an agent under every function. Not sure which? Start with either, and we will point you to the right one.