Privacy Policy

1. Who We Are

Escencion is a business services company based in Irvine, California. We provide LinkedIn authority and meeting-generation services, fractional operations consulting, and related business development services, primarily to MSP and MSSP owners across the United States.

For questions about this policy, contact us at:

Escencion Inc

Irvine, California

support@escencion.com

2. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

• Name, job title, and company name
• Email address and phone number
• LinkedIn profile URL and social media handles
• Business information (revenue, team size, service offerings)
• Payment and billing details (processed through third-party payment processors)
• Communications, messages, and feedback you send us

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring URLs and click behavior
• Device and operating system information

c. Information from Third Parties

We may receive information about you from third-party sources, including LinkedIn (when you interact with our outreach), publicly available business directories, and referral partners.

3. How We Use Your Information

We use the information we collect to:

• Deliver and manage our services to you
• Communicate with you about your engagement, including scheduling, follow-ups, and service updates
• Personalize our outreach and content recommendations
• Send marketing communications (where you have opted in or where permitted by law)
• Process payments and maintain billing records
• Improve our website, offerings, and internal operations
• Comply with legal obligations

We do not sell your personal information to third parties.

4. Legal Bases for Processing (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. We process your data on the following bases:

• Performance of a contract: to deliver services you have requested
• Legitimate interests: to improve our business, conduct outreach, and communicate with prospects
• Legal compliance: to meet our regulatory and legal obligations
• Consent: where you have explicitly opted in to marketing communications

5. How We Share Your Information

We may share your information with:

• Service providers and contractors who assist us in delivering our services (such as CRM platforms, email tools, scheduling software, and payment processors)
• Delivery partners, including Escencion team members and contractors involved in fulfilling your engagement
• Legal and regulatory authorities, if required by law or to protect our rights

All third parties who receive your information are required to handle it securely and only for the purposes for which it was shared.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining active client relationships, meeting legal and financial record-keeping requirements, and resolving disputes.

When your information is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately at hello@escencion.com.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Request that we restrict or stop certain processing of your data

To exercise any of these rights, please contact us at hello@escencion.com. We will respond to verified requests within 30 days.

9. Marketing Communications

If you have expressed interest in our services or agreed to receive communications, we may contact you by email, phone, or LinkedIn. You can opt out of marketing communications at any time by replying "unsubscribe" to any email, or by contacting us directly.

Opting out of marketing does not affect communications related to an active service engagement.

9A. SMS/Text Messaging

When you provide your phone number through our website forms and choose to receive SMS/text messages from Escencion, you may receive messages related to your inquiry, consultation, appointment scheduling, meeting reminders, service updates, follow-ups, and customer support.

By providing your phone number and checking the SMS consent checkbox on our website form, you consent to receive text messages from Escencion. Message frequency varies. Message and data rates may apply.

You may opt out of receiving SMS/text messages at any time by replying STOP to any message. Reply HELP for assistance or contact us at support@escencion.com.

Consent to receive SMS/text messages is not a condition of purchasing any goods or services.

We do not sell, rent, or share your phone number, SMS consent information, or text-message opt-in data with third parties or affiliates for marketing or promotional purposes.

Your phone number and SMS consent information are used only to communicate with you regarding the inquiries, consultations, appointments, services, updates, and support requests you have submitted. Information may be shared only with service providers necessary to operate and deliver the SMS messaging program.

10. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and gather analytics. You can control cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.

11. Third-Party Links

Our website and communications may contain links to third-party websites, including LinkedIn, Calendly, and other platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any personal information.

12. Children's Privacy

Our services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted information to us, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this document.

Continued use of our website or services after any changes constitutes your acknowledgment of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Escencion Inc

Irvine, California

hello@escencion.com

www.escencion.com