Only for MSP & MSSP owners
The roles that keep an MSP or MSSP moving.
Start with the part of the shop that is under strain. Escencion helps owners shape and fill technical, revenue, operations, administration, finance, client-facing, and leadership seats.
route --gap
input: function under strain
output: role family
Role families
Choose the function before chasing the title.
Start with the area of your shop that needs help.
Diagnose the gap
A broken function is enough to start.
You may know a person left, a seat is not working out, or one part of the shop is slowing the rest down. The role conversation starts there.
How role shaping works| Signal | Route |
|---|---|
| Tickets, escalations, or security coverage are straining the team. | Technical |
| Pipeline, account ownership, or client communication needs a clear owner. | Revenue |
| Delivery, projects, billing, or back-office rhythm needs an operator. | Operations |
Verified scope
A practical map of seats Escencion can help fill.
Start with the function. These are example seats within each role family—not a catalog of every job title.
Technical
Build + protect
View rolesExample seats
L1–L3 support · NOC · SOC · systems
Cloud · security · vCIO · vCISO
Revenue
Win + retain
View rolesExample seats
Sales · SDR · sales engineer · sales leader
Marketing · account management · client success
Operations
Run + deliver
View rolesExample seats
COO · service delivery · projects · process
Admin · finance · billing · AR
Scope stays at the function level. The exact seat is shaped around your shop.
Next move
Know the function? Choose the path.
Still unsure? Start with the gap.
Escencion can help shape the role before a search begins.